How can I contact you?
If you have any questions please get in touch by emailing us at email@example.com.
How do you ship your items?
We send out orders via Royal Mail First Class. If you would like your goods sent by a signed for service please email us on firstname.lastname@example.org before you checkout.
Where do you ship to?
We ship internationally. Please note, international buyers are responsible for any import duties and taxes. Jot Paper Co will let you know when your item is shipped, however we are not responsible for any delays that may occur.
How long will it take for my order to arrive?
We aim to deliver all orders within 3-5 working days and we'll let you know when your order has been dispatched.
Do you accept returns?
We hope you love your Jot Paper Co. order. However, if you're not happy with your order, please contact us email@example.com to arrange a return and a refund. This should be done within 14 days of receiving your order and items will need to be unused and in their original packaging.
What payment do you accept?
We accept all major credit and debit cards. Our site is hosted on Square Space. They provide us with the online e-commerce platform that allows us to sell our products to you. Payments are processed using Stripe a secure and trusted online payment gateway.
Personal Information We Collect
Our website is hosted by Squarespace. Any personal information is stored securely.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.) We refer to this information as “Order Information.”
How do we use your personal information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- You will only receive marketing emails if you have opted in to receive our email newsletter.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Squarespace to power our online store--you can read more about how Squarespace your Personal Information here: https://www.squarespace.com/privacy/
We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a lawful request for information we receive, or to otherwise protect our rights.
If you sign up to our email newsletter, your email address will be securely stored on Mailchimp.
If you place an order, your name and delivery address will be shared with Royal Mail or DPD in order to fulfil your order.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Jot Paper Company Ltd does not store credit card information.
If you have signed up to our email mailing list, your email address will be stored on Mailchimp. You can unsubscribe at any time by following the unsubscribe link on our newsletter or emailing firstname.lastname@example.org and requesting to be removed from our mailing list.
The Site is not intended for individuals under the age of 16.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
Jot Paper Co, Northern Lights, 5 Mann Street, Liverpool, L8 5AF, United Kingdom